Support

Cookies

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​Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites. ‘Serves’ means places on your computer’s hard drive.

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We use the cookies on this website to help you navigate our website efficiently, perform certain functions and to collect site statistics. These cookies do not store any personal information that would, on its own, allow us to identify individual users of this service without your permission.​

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Please be aware that restricting cookies may impact on the functionality of this website and could mean that key features do not work properly. We strongly recommend allowing cookies from this website so that we can provide you with a full service.

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To help you make an informed decision, we have categorised the cookies used on this site into two categories;

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• Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
   

• Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

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Session cookies this website uses:

• hs - for Security

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Persistent cookies this website uses:

• svSession - Identifies unique visitors and tracks a visitor’s sessions on a site

• XSRF-TOKEN - for security

• TSxxxxxxxx (where x is replaced with a random series of numbers and letters) - for security

• TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) - for security

 

Google Analytics

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We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously on its servers in the US, and neither Toucan Communications Ltd or Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

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These cookies are set only after the user has given consent to us to use cookies.

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Your rights

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Under Data Protection Laws (General Data Protection Regulations) you are able to find out what information is held about you, on computer and in certain manual records. This is known as “right of subject access”. If you want to see or receive a copy of your information, a copy of the application form can be found here, you can also contact please contact us on the details provided below. In certain circumstances access to your information/records may be limited, if such an instance occurred, we would provide reasons for this.

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Under Data Protection Laws (General Data protection Regulations), you may also have additional rights in relation to your information.  For example: You also have the right to request any decisions taken by automated decision making with regards to your information;

You may have the right to erasure of your personal information held by us, in certain circumstances. You have the right to withdraw consent at any time, where consent has been given.